Frequently Asked Questions

Why create AXIBO?

Accessibility. Robotic camera systems (without intelligence) are far too expensive and difficult to use for most content creators. AXIBO brings pro features while also being affordable and easy to use.

Where are you based?

AXIBO is a Canadian brand and we're proud of it! We are currently based in Toronto, Ontario, along with an office in Guelph.

When will AXIBO begin shipping orders?

All pre-orders are trackable and scheduled for shipping in November 2020 worldwide. We have a couple of fulfillment partners lined up. We are expecting shipping time in North America to be 3-8 days, and intentional orders to be 7-21 days.

How is AXIBO powered?

The AXIBO pan tilt unit can be powered externally using any power bank. You can also clip NP-F batteries on AXIBO's controller. A 8000 mAh Sony NP-F battery will last for 4 hours. It also comes with a wall plug.

What are your hours of operation?

Since we're a small team, sometimes we might miss your message. We try to stay accessible between 8 AM to 3 PM, Monday through Friday.

What payment methods do you accept?

We accept MasterCard, Visa, American Express, and PayPal.

Is my credit card and address data protected?

Most definitely. This is our number one priority. Our payment partners at Shopify and Stripe take this very, very, VERY seriously. We want everyone to shop with confidence and have done our due diligence to confirm that your data is well protected. Rest assured.

What is the best way to contact AXIBO?

Our main point of contact is at contact@axibo.com where we hope to respond to all inquiries in under 48 hours. Our other points of contact are through our Facebook, Instagram, and YouTube. You will have better luck getting a response through email and Facebook primarily.

Got a burning question you just need to ask?

Email: contact@axibo.com
Telephone: (289) 236-6031